Where is my order?
Check your checkout email first. When tracking is available, shipment updates go to the contact details used at checkout. For help, use the contact page with your order reference.
Support knowledge base
ExtraItHome help center.
Short answers for order status, verification, shipping, returns, refunds, scent selection, support, and image-rights reports.
Availability reviewOrders are checked against available catalog data before shipment.
Shipping shown in checkoutShipping cost, free-shipping eligibility, and address details are shown in cart or checkout before payment.
Secure checkoutStripe handles card payment details; ExtraItHome does not store raw card numbers.
Order reviewProducts, size, concentration, and availability are checked before shipment.
Help topics
Fast answers.
Why is my order verified before shipment?
ExtraItHome reviews paid orders for product name, size, concentration, availability, and shipping fit before shipment.
What if an item is unavailable?
If availability changes after payment, support offers a refund or replacement path before shipment.
Can I return an opened fragrance?
Opened or used fragrances have return restrictions for hygiene and authenticity reasons. Sealed, unused items may be reviewed under the return policy.
What if my item arrives damaged?
Report it within 10 days. Keep the box, packing materials, product packaging, and clear photos.
How do refunds work?
Approved refunds go back to the original payment method through Stripe. Refund timing is 10 business days after approval.
How do I choose a scent?
Start with who it is for, scent family, use case, and budget. Fresh is cleaner, sweet is warmer, woody is polished, and amber is richer.
What is EDP vs EDT vs Parfum?
EDT is usually lighter. EDP is usually richer. Parfum is usually the strongest. Exact performance depends on the fragrance.
What are top, middle, and base notes?
Top notes show first. Middle notes form the main scent. Base notes last the longest.
How do I buy fragrance as a gift?
Choose safer profiles like fresh, floral, citrus, clean, or unisex. Use gift-safe tags when available.
How do I contact support?
Email support@extraithome.com or call/text (602) 989-0770. Include your order reference, product name, and photos if the issue involves damage or an incorrect item.
How do I report image rights or product issues?
Use the contact page and choose image rights, partnership, brand inquiry, or general support. Include the product URL and details.
Helpful links
Common support paths.
Shipping
Review handling time, tracking, address accuracy, and free US shipping threshold.
Returns
Check sealed-item return rules, damaged or incorrect item process, and refund timing.
Contact
Send order questions, product issues, image-rights reports, or brand inquiries to support.