Secure checkout
Checkout is handled through Stripe so card details are processed by a payment platform, not typed into an ExtraitHome message thread. Use the cart and checkout pages only for payment.
Trust Center
How ExtraitHome earns trust before reviews.
Clear checkout, order verification, direct support, and honest policies for fragrance shoppers. No fake reviews and no unsupported guarantees.
Availability reviewOrders are checked against available catalog data before shipment.
Shipping shown in checkoutShipping cost, free-shipping eligibility, and address details are shown in cart or checkout before payment.
Secure checkoutStripe handles card payment details; ExtraitHome does not store raw card numbers.
Order reviewProducts, size, concentration, and availability are checked before shipment.
Buyer trust
What happens before and after checkout.
Authenticity and order review
Orders are reviewed before fulfillment so product, pricing, and shipping details are confirmed.
Order verification before shipment
Every paid order is checked before shipment for product details, availability, and shipping readiness before capture or fulfillment.
If availability changes
If an item becomes unavailable before shipment, support will contact the customer with a refund path or replacement option. Approved refunds are processed in 10 business days after approval.
Shipping threshold and timing
Free U.S. shipping over $200. Delivery timing depends on carrier handoff, destination, and order verification.
Opened fragrance returns
Opened or used fragrances have return restrictions for hygiene and authenticity reasons. Sealed, unused items may be reviewed within 10 days.
Damaged or incorrect item support
If an item arrives damaged or incorrect, contact support within 10 days with the order reference, delivery date, box photos, packaging photos, and product photos.
Verified reviews policy
ExtraitHome does not publish fake reviews or fake star ratings. Reviews appear only after completed orders and moderation.
Image rights and brand contact route
If you are a rights holder, brand representative, or marketplace partner, use the contact page with the product URL and details so the issue can be reviewed.
Direct support
Support replies during active business hours.
Policy values
Current customer-facing terms.
Handling time
10 business days.
Damage report window
10 days.
Return window
10 days for sealed, unused items.
Refund processing
10 business days after approval.
Support response
Support replies during active business hours.
Support route
Questions, rights issues, or order help.
Support replies during active business hours. Contact support by phone, text, or email and we will respond during active business hours.