Order verification
Orders are checked before shipment. If availability changes before shipment, the customer receives a refund path or replacement option.
Returns & refunds
Returns and refunds without confusion.
ExtraItHome keeps return rules simple because fragrance is sealed, personal-use merchandise. If something arrives damaged, incorrect, or affected by a shipping error, support has a clear path.
Availability reviewOrders are checked against available catalog data before shipment.
Shipping shown in checkoutShipping cost, free-shipping eligibility, and address details are shown in cart or checkout before payment.
Secure checkoutStripe handles card payment details; ExtraItHome does not store raw card numbers.
Order reviewProducts, size, concentration, and availability are checked before shipment.
Policy details
Clear terms for confident fragrance shopping.
Return eligibility
Sealed, unused fragrance in original packaging may be eligible for return within 10 days.
Opened fragrances
Opened or used fragrances have return restrictions for hygiene and authenticity reasons.
Damaged or incorrect items
Report damaged, incorrect, or shipment-error items within 10 days. Keep the box, packing materials, product packaging, and clear photos.
Return shipping
Return shipping responsibility: customer pays return shipping. Do not ship anything back until support confirms the return path.
Refund path
Approved refunds are returned to the original payment method through Stripe. Refund processing time: 10 business days after approval. Bank timing may vary by card issuer.
Need help? Email support@extraithome.com or call/text (602) 989-0770 with your order reference, product name, and photos if the issue involves damage or an incorrect item. Support replies during active business hours.
Business identity
Business details.
Business name
ExtraItHome
Location
Phoenix, Arizona
Support contact
support@extraithome.com · (602) 989-0770
Support hours
Support replies during active business hours.