Unavailable item
If availability changes after payment and before shipment, the customer receives a refund path or replacement option.
Refund policy
Clear refund rules.
Refunds are available when an order cannot be completed, arrives damaged, is materially incorrect, or has an approved support outcome.
Availability reviewOrders are checked against available catalog data before shipment.
Shipping shown in checkoutShipping cost, free-shipping eligibility, and address details are shown in cart or checkout before payment.
Secure checkoutStripe handles card payment details; ExtraItHome does not store raw card numbers.
Order reviewProducts, size, concentration, and availability are checked before shipment.
Policy details
Clear terms for confident fragrance shopping.
Damaged delivery
Report damaged delivery within 10 days. Keep all packaging and send clear photos for review.
Wrong item
If the wrong fragrance, size, or concentration is delivered, support reviews the order record and product photos.
Return shipping
Return shipping responsibility: customer pays return shipping. Support must confirm whether a return shipment is needed.
Timing
Approved refunds are submitted through Stripe after support approval. Refund processing time: 10 business days after approval. Bank timing may vary by card issuer.
Need help? Email support@extraithome.com or call/text (602) 989-0770 with your order reference, product name, and photos if the issue involves damage or an incorrect item. Support replies during active business hours.
Business identity
Business details.
Business name
ExtraItHome
Location
Phoenix, Arizona
Support contact
support@extraithome.com · (602) 989-0770
Support hours
Support replies during active business hours.